Shipping policy

Shipping Policy

Effective Date: 03 July 2026

Thank you for shopping with BULLFROGS SUPPLEMENTS. This Shipping Policy outlines how we process and deliver orders placed through our website.

Order Processing

Orders are processed after full payment has been received and confirmed.

We aim to process all orders within 1–2 business days, excluding weekends and public holidays. During periods of high demand, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation if tracking is available.

Shipping Locations

We currently ship to addresses within Australia unless otherwise stated on our website.

If international shipping becomes available, additional shipping costs, customs duties, taxes, and import requirements are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any promotional offers for free shipping will be clearly stated on the website and are subject to their respective terms and conditions.

Delivery Timeframes

Estimated delivery times after dispatch are:

Standard Shipping: 2–8 business days
Express Shipping (where available): 1–4 business days

Delivery times are estimates only and may vary depending on your location, courier delays, weather conditions, or other circumstances beyond our control.

Tracking

Where available, tracking details will be provided once your order has been shipped.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive the delivery if required.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

BULLFROGS SUPPLEMENTS is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in resolving your claim where appropriate.

Delivery Delays

While we strive to deliver orders promptly, BULLFROGS SUPPLEMENTS is not liable for delays caused by courier services, severe weather, natural disasters, public holidays, or other events outside our reasonable control.

Order Issues

If you experience any issues with your delivery or believe you have received the wrong item, please contact us within 7 days of receiving your order so we can assist you.