Returns & Refund Policy

Effective Date: 03 July 2026

At BULLFROGS SUPPLEMENTS, we are committed to providing quality products and excellent customer service.

This Returns & Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major fault, is not as described, or does not meet consumer guarantees under Australian law, you may be entitled to a repair, replacement, or refund.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases unless otherwise required by law.

Please choose carefully before placing your order.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To assist with your claim, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and any packaging (if applicable).

We will assess your claim and, where appropriate, offer a replacement, refund, or other suitable remedy.

Return Conditions

Where a return is approved, items should be returned:

• In their original packaging where possible.
• With all included accessories or components.
• In the condition specified by our customer service team.

Items returned without prior approval may not be accepted.

Refunds

Approved refunds will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are generally non-refundable unless required by law or where the return is due to our error.

Return Shipping

If the return is the result of our error or a faulty product, we will provide instructions regarding return shipping.

Where permitted by law, customers may be responsible for return shipping costs in other circumstances.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

If your order has already been shipped, it cannot be cancelled and must instead be handled in accordance with this policy and applicable law.

Contact Us

If you have any questions about this Returns & Refund Policy or need assistance with a return, please contact:

BULLFROGS SUPPLEMENTS
Email: Froggysbusiness@outlook.com